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#1 2014-10-08 00:40:11

songsmith
Member
Registered: 2013-12-10
Posts: 5

EG Update Crashes My Computer

I've been using EG for about a year and really like it.  When updates come around, I always accepted them--but not anymore.  I'm still using EG 1.1.8.1.  I can't update, because my computer crashes and freezes up. 

I recently tried to install EG 2.0.2.0.  At the end of the installation, the final window said installation was finished and asked if i wanted to start EG, so I clicked on OK and got nothing.  The window wouldn't go away, and I couldn't start EG, either, by clicking on the icon or anything else.  When I tried to reboot, Windows failed to boot and gave me a DPC_Watchdog_Violation.  I had to do a System Restore to reset everything before I installed EG's latest update.

I've checked the forums without any luck finding a similar problem.  I don't know how to get any info when the whole computer locks up like this, so I'm not sure what to submit for others to figure out.

My system: 2013 HP Envy Desktop with Windows 8.1 and all updates, AMD3.7 gHz processor, 12 GB RAM.  No other download programs are installed that might compete with EG.  I use the latest version of Chrome (37, I think).

Any ideas?

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#2 2014-10-08 03:44:53

jackuars
Moderator
Registered: 2013-08-03
Posts: 991

Re: EG Update Crashes My Computer

Uninstall 1.x series and then install 2.x series. There are plenty of under the hood changes in 2.x series so that could be the problem. Then you can continue to use the auto-update function for future updates.


Ques. What's faster than Light? Ans. EagleGet!

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#3 2014-10-08 07:57:08

eagleget
Administrator
Registered: 2012-12-02
Posts: 1,521

Re: EG Update Crashes My Computer

songsmith, thanks for your feedback. Did the update crash your computer everytime? Could you send us the dump file once there is another crash? The dump file is: %windir%\MEMORY.DMP

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#4 2014-10-08 19:49:17

songsmith
Member
Registered: 2013-12-10
Posts: 5

Re: EG Update Crashes My Computer

Thanks for your replies.  I uninstalled EG completely using Revo Uninstaller and removed the extension from Chrome.  Then I made a System Restore point before installing EG 2.0.2.0.  Install was fine until the very last screen, where it says to click Finish to be done.  I left both boxes checked (Launch EG and Help us improve EG) and got this message from the Setup program:

Setup
Runtime error (at 54:988):
Access violation at address 6FEDB01 in module 'util.dll'.  Read of address 4CED3FBF.

I clicked OK to get rid of the warning, then I unchecked both boxes.  I got a new Setup error message:

Setup
Runtime error (at 54:988):
Access violation at address 6FEDB01 in module 'util.dll'.  Read of address 491CE998.

As you can see, the only change was in the final address in the message.

I went to Task Manager and saw the EG installer listed, so I told Task Manager to End Process.  The final Setup message disappeared, and I was able to use the new EG normally with Chrome.  No computer lockup this time.  As of right now, everything seems to be OK.

Any idea what this is about?

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#5 2014-10-09 03:17:13

jackuars
Moderator
Registered: 2013-08-03
Posts: 991

Re: EG Update Crashes My Computer

Please send the dump file so that the developer can see your problem better.


Ques. What's faster than Light? Ans. EagleGet!

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#6 2014-10-09 18:56:56

songsmith
Member
Registered: 2013-12-10
Posts: 5

Re: EG Update Crashes My Computer

I just crashed again this morning.  Everything was running fine--email, browsing, etc.  I was reading a news article in Chrome when suddenly EG asked it I wanted to download a video with a long, complicated name.  I wasn't watching any video at the time, though there was an ad running in a sidebar that I ignored.  Everything froze up, and I had to pull the plug and reboot, then do a System Restore.

Here's what the memory dump gave me.  If anyone can let me know what this means, I'd appreciate it.  Meanwhile, I'll stick with an older version of EG.


Microsoft (R) Windows Debugger Version 6.3.9600.17237 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\MEMORY.DMP]
Kernel Bitmap Dump File: Only kernel address space is available


************* Symbol Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
Machine Name:
Kernel base = 0xfffff801`2547a000 PsLoadedModuleList = 0xfffff801`25744350
Debug session time: Thu Oct  9 10:00:22.630 2014 (UTC - 7:00)
System Uptime: 0 days 0:01:16.379
Loading Kernel Symbols
...............................................................
................................................................
.................................................
Loading User Symbols

Loading unloaded module list
............
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 133, {0, 501, 500, 0}

Probably caused by : tcpip.sys ( tcpip!TcpProcessExpiredTcbTimers+10e )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DPC_WATCHDOG_VIOLATION (133)
The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL
or above.
Arguments:
Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending
    component can usually be identified with a stack trace.
Arg2: 0000000000000501, The DPC time count (in ticks).
Arg3: 0000000000000500, The DPC time allotment (in ticks).
Arg4: 0000000000000000

Debugging Details:
------------------


DPC_TIMEOUT_TYPE:  SINGLE_DPC_TIMEOUT_EXCEEDED

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

BUGCHECK_STR:  0x133

PROCESS_NAME:  System

CURRENT_IRQL:  d

ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

LAST_CONTROL_TRANSFER:  from fffff801255f6cc2 to fffff801255cdca0

STACK_TEXT: 
ffffd000`c5806c98 fffff801`255f6cc2 : 00000000`00000133 00000000`00000000 00000000`00000501 00000000`00000500 : nt!KeBugCheckEx
ffffd000`c5806ca0 fffff801`254dc115 : ffffe000`2c8012f0 00000000`00000000 00000000`00000001 ffffe000`2c80e620 : nt! ?? ::FNODOBFM::`string'+0x18b12
ffffd000`c5806d30 fffff801`254127b5 : 00000000`00000000 fffff801`255530e3 ffffd000`c5be23c0 00000000`00000000 : nt!KeClockInterruptNotify+0x95
ffffd000`c5806f40 fffff801`255530e3 : ffffd000`cd7a5c80 ffffd000`c97aa400 ffffd000`c5be2788 fffff801`255ced4a : hal!HalpTimerClockIpiRoutine+0x15
ffffd000`c5806f70 fffff801`255cf12a : ffffe000`27000100 ffffe000`2d81b110 00000000`00000000 00000000`00000001 : nt!KiCallInterruptServiceRoutine+0xa3
ffffd000`c5806fb0 fffff801`255cfa9b : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiInterruptSubDispatchNoLockNoEtw+0xea
ffffd000`c97aa380 fffff801`255533e0 : 00000000`00000002 ffffd000`c83b8010 ffffd000`c97aa660 fffff800`f0d0b59f : nt!KiInterruptDispatchNoLockNoEtw+0xfb
ffffd000`c97aa510 fffff800`f01276ff : 00000000`00001000 00000000`00000000 ffffe000`2c800e98 ffffd000`c978c2c0 : nt!KxWaitForSpinLockAndAcquire+0x20
ffffd000`c97aa540 fffff800`f01264c7 : 00000000`2199b4c0 00000000`00370812 00000000`00000000 ffffd000`c978c2c0 : tcpip!TcpProcessExpiredTcbTimers+0x10e
ffffd000`c97aa630 fffff801`254bd130 : ffffd000`c9782f00 00000000`00000002 ffffd000`c97aaa80 ffffe000`2883f3b0 : tcpip!TcpPeriodicTimeoutHandler+0x387
ffffd000`c97aa7e0 fffff801`254bc34b : ffffd000`c9780180 ffffe000`29c18010 ffffe000`26f2d500 fffff800`00000000 : nt!KiExecuteAllDpcs+0x1b0
ffffd000`c97aa930 fffff801`255d17ea : ffffd000`c9780180 ffffd000`c9780180 ffffd000`c978c2c0 ffffe000`2d6f8340 : nt!KiRetireDpcList+0xdb
ffffd000`c97aabe0 00000000`00000000 : ffffd000`c97ab000 ffffd000`c97a4000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_IP:
tcpip!TcpProcessExpiredTcbTimers+10e
fffff800`f01276ff 814e7400000004  or      dword ptr [rsi+74h],4000000h

SYMBOL_STACK_INDEX:  8

SYMBOL_NAME:  tcpip!TcpProcessExpiredTcbTimers+10e

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: tcpip

IMAGE_NAME:  tcpip.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  53d0f1fd

BUCKET_ID_FUNC_OFFSET:  10e

FAILURE_BUCKET_ID:  0x133_DPC_tcpip!TcpProcessExpiredTcbTimers

BUCKET_ID:  0x133_DPC_tcpip!TcpProcessExpiredTcbTimers

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0x133_dpc_tcpip!tcpprocessexpiredtcbtimers

FAILURE_ID_HASH:  {b2c048e2-40cc-72ec-1f4e-be3c621268dd}

Followup: MachineOwner
---------

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#7 2014-10-10 04:34:35

eagleget
Administrator
Registered: 2012-12-02
Posts: 1,521

Re: EG Update Crashes My Computer

songsmith wrote:

I just crashed again this morning.  Everything was running fine--email, browsing, etc.  I was reading a news article in Chrome when suddenly EG asked it I wanted to download a video with a long, complicated name.  I wasn't watching any video at the time, though there was an ad running in a sidebar that I ignored.  Everything froze up, and I had to pull the plug and reboot, then do a System Restore.

Here's what the memory dump gave me.  If anyone can let me know what this means, I'd appreciate it.  Meanwhile, I'll stick with an older version of EG.


Microsoft (R) Windows Debugger Version 6.3.9600.17237 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\MEMORY.DMP]
Kernel Bitmap Dump File: Only kernel address space is available


************* Symbol Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
Machine Name:
Kernel base = 0xfffff801`2547a000 PsLoadedModuleList = 0xfffff801`25744350
Debug session time: Thu Oct  9 10:00:22.630 2014 (UTC - 7:00)
System Uptime: 0 days 0:01:16.379
Loading Kernel Symbols
...............................................................
................................................................
.................................................
Loading User Symbols

Loading unloaded module list
............
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 133, {0, 501, 500, 0}

Probably caused by : tcpip.sys ( tcpip!TcpProcessExpiredTcbTimers+10e )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DPC_WATCHDOG_VIOLATION (133)
The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL
or above.
Arguments:
Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending
    component can usually be identified with a stack trace.
Arg2: 0000000000000501, The DPC time count (in ticks).
Arg3: 0000000000000500, The DPC time allotment (in ticks).
Arg4: 0000000000000000

Debugging Details:
------------------


DPC_TIMEOUT_TYPE:  SINGLE_DPC_TIMEOUT_EXCEEDED

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

BUGCHECK_STR:  0x133

PROCESS_NAME:  System

CURRENT_IRQL:  d

ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

LAST_CONTROL_TRANSFER:  from fffff801255f6cc2 to fffff801255cdca0

STACK_TEXT: 
ffffd000`c5806c98 fffff801`255f6cc2 : 00000000`00000133 00000000`00000000 00000000`00000501 00000000`00000500 : nt!KeBugCheckEx
ffffd000`c5806ca0 fffff801`254dc115 : ffffe000`2c8012f0 00000000`00000000 00000000`00000001 ffffe000`2c80e620 : nt! ?? ::FNODOBFM::`string'+0x18b12
ffffd000`c5806d30 fffff801`254127b5 : 00000000`00000000 fffff801`255530e3 ffffd000`c5be23c0 00000000`00000000 : nt!KeClockInterruptNotify+0x95
ffffd000`c5806f40 fffff801`255530e3 : ffffd000`cd7a5c80 ffffd000`c97aa400 ffffd000`c5be2788 fffff801`255ced4a : hal!HalpTimerClockIpiRoutine+0x15
ffffd000`c5806f70 fffff801`255cf12a : ffffe000`27000100 ffffe000`2d81b110 00000000`00000000 00000000`00000001 : nt!KiCallInterruptServiceRoutine+0xa3
ffffd000`c5806fb0 fffff801`255cfa9b : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiInterruptSubDispatchNoLockNoEtw+0xea
ffffd000`c97aa380 fffff801`255533e0 : 00000000`00000002 ffffd000`c83b8010 ffffd000`c97aa660 fffff800`f0d0b59f : nt!KiInterruptDispatchNoLockNoEtw+0xfb
ffffd000`c97aa510 fffff800`f01276ff : 00000000`00001000 00000000`00000000 ffffe000`2c800e98 ffffd000`c978c2c0 : nt!KxWaitForSpinLockAndAcquire+0x20
ffffd000`c97aa540 fffff800`f01264c7 : 00000000`2199b4c0 00000000`00370812 00000000`00000000 ffffd000`c978c2c0 : tcpip!TcpProcessExpiredTcbTimers+0x10e
ffffd000`c97aa630 fffff801`254bd130 : ffffd000`c9782f00 00000000`00000002 ffffd000`c97aaa80 ffffe000`2883f3b0 : tcpip!TcpPeriodicTimeoutHandler+0x387
ffffd000`c97aa7e0 fffff801`254bc34b : ffffd000`c9780180 ffffe000`29c18010 ffffe000`26f2d500 fffff800`00000000 : nt!KiExecuteAllDpcs+0x1b0
ffffd000`c97aa930 fffff801`255d17ea : ffffd000`c9780180 ffffd000`c9780180 ffffd000`c978c2c0 ffffe000`2d6f8340 : nt!KiRetireDpcList+0xdb
ffffd000`c97aabe0 00000000`00000000 : ffffd000`c97ab000 ffffd000`c97a4000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_IP:
tcpip!TcpProcessExpiredTcbTimers+10e
fffff800`f01276ff 814e7400000004  or      dword ptr [rsi+74h],4000000h

SYMBOL_STACK_INDEX:  8

SYMBOL_NAME:  tcpip!TcpProcessExpiredTcbTimers+10e

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: tcpip

IMAGE_NAME:  tcpip.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  53d0f1fd

BUCKET_ID_FUNC_OFFSET:  10e

FAILURE_BUCKET_ID:  0x133_DPC_tcpip!TcpProcessExpiredTcbTimers

BUCKET_ID:  0x133_DPC_tcpip!TcpProcessExpiredTcbTimers

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0x133_dpc_tcpip!tcpprocessexpiredtcbtimers

FAILURE_ID_HASH:  {b2c048e2-40cc-72ec-1f4e-be3c621268dd}

Followup: MachineOwner
---------

songsmith, sorry for the inconvenience, could you send this dump to support@eagleget.com, We need to analyse the cause of the error. 
and could you tell us your computer have any antivirus software?
thanks again.

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#8 2015-12-02 16:13:50

mbessien
Member
Registered: 2015-12-02
Posts: 2

Re: EG Update Crashes My Computer

hi.
I use eagleget v 2.0.4.6 stable on windows 8.1  64bit. after some crashes (blue screens) with message : "KERNEL_SECURITY_CHECK_FAILURE" and some of tests, I did understand that this error occurs when:
"EageleGet"  OR  "Chrome with enabled EagleGet extension"  are open

AND

my notebook screen is turned of (due to power settings).

I will send the dump files that are created today to the email address support@eagleget.com
I hope u can help me!!
thank you

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